FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
GENERAL Q'S
Complete our booking form and we'll guide you through the rest. Your event date is not reserved until payment has been received and confirmed.
We proudly serve San Antonio and surrounding areas, including Bexar, Guadalupe, and Comal Counties.
Don't see your location listed? Reach out! We'd love to see if we can bring the Happy AF experience to you.
Note: Delivery Fee is calculated at $1.50 per mile round-trip and you're only charged once for delivery, pickup, and transportation of rental items.
We recommend booking at least 2–4 weeks in advance. Popular weekends and holidays may book several months ahead.
Yes! We can customize craft projects, themes, colors, and event packages to fit your needs.
We accept all major credit/debit cards. Afterpay is available if you prefer a payment plan.
We understand that plans can change..
Cancellations made more than 30 days before your event are eligible for a refund.
Cancellations made within 30 days of your event are subject to a $50 cancellation fee.
Cancellations made within 14 days of your event are non-refundable..
Whenever possible, we are happy to work with clients to reschedule their event to a future available date.
Craft Party/Rental availability varies. We offer services 7 days a week. If you have a specific date or time in mind, contact us and we'll do our best to accommodate your schedule.
Phones are answered 10am-8pm.
Yes, rescheduling may be available depending on notice provided and date availability.
Yes! Please notify us before your event so we can discuss accommodations whenever possible.
Yes! We can help schools, nonprofits, churches, and community groups create fun, engaging fundraising experiences.
We do everything from small private parties to large events.
For events with 50+guests, we appreciate as much advance notice as possible so we can ensure the best experience for everyone.
Your final guest count is due at the time of booking. Need to add a few more party people? Additional guests may be added up to 14 days before your event, subject to availability and any applicable fees.
We love our repeat party people! Our Loyal AF Rewards Program lets you earn rewards every time you celebrate with us. The more fun you have, the more perks you unlock!
We have multiple rewards options for you to choose from. Details are explained at your first delivery.
Thank YOU for celebrating with us! :)
CRAFTY Q'S
We offer projects for children, teens, and adults. We can recommend age-appropriate activities based on your group.
We recommend enough table space for each participant to comfortably work on their project. Specific requirements will be provided before your event. Check out our equipment page if you need more tables or chairs :).
Yes! We can customize crafts and décor for birthdays, holidays, school events, corporate events, fundraisers, and more. Some custom options do requre an additional fee, but are well worth it!
We have 3 party options:
Art kits to go- This party lasts as long as you want-almost :). Party at your own pace, we'll drop off your kit on the day of your party & pick up supplies the next day.
Party set up & intro- This party lasts as long as you want, too! The difference is, we set up for 15 min, guide you for an hour, then we'll leave you to finish at your own pace. We'll pick up supplies the next day.
Fully hosted party- This one depends on the craft you choose. There's set up & clean up, and a guide to keep you on track with your crafting. The actual craft party lasts 1.5-2 hours, but you can party as long as you want, once we leave :).
Absolutely! We have too many craft ideas to list on our webpage. Tell us what you have in mind and we'll work with you to create a custom experience that's uniquely yours.
The event will still end at the scheduled time. Late arrivals may have less time to complete their projects. Additional time may be purchased if there is enough space between parties.
RENTAL KITS & EQUIPMENT Q'S
Yes! Happy AF welcomes add-ons & event packages that combine crafts, party rentals, décor, and entertainment. Bundling services can simplify planning and expedites loyalty rewards!
Most rentals are for up to 48 hours, allowing plenty of time for setup, your event, and pickup. Extended rental periods may be available upon request for an additional fee.
Outdoor events may be rescheduled if weather conditions are unsafe. We'll work with you to find an alternative date whenever possible.
The renter is responsible for damage beyond normal wear and tear & responsible for replacement costs of lost or stolen items.
Yes! We have adult and child-sized rental tables and chairs available. Check out our equipment page for pricing.
We can absolutely help you set up and take down rentals for an additional fee. Let us know how we can help during your booking.
We'd love to come party with you! Party attendants are available to assist for an additional fee. Let us know in your booking request.